Introduction
This section provides detailed instructions to install and configure Okta Admin Pro within your Zendesk environment, ensuring seamless integration with your Okta account.
Step-by-Step Instructions:
- Access the Zendesk Marketplace:
- Log in to your Zendesk account with administrative privileges.
- Navigate to the Admin Center by clicking the gear icon on the sidebar.
- Search for Okta Admin Pro:
- In the Admin Center, go to Apps and Integrations and select Marketplace.
- Use the search bar to type in “Okta Admin Pro” and press Enter.
- Select the App:
- Click on Okta Admin Pro from the search results to open the app’s detail page.
- Review the app details, including features, permissions, supported plans, and pricing options.
- Choose Your Pricing Plan:
- Agent-Based Pricing:
- This plan charges based on the number of agents using the app. It’s ideal for organizations where a small group of IT support agents will manage Okta-related tasks.
- Account-Based Pricing:
- This plan charges based on the number of Okta accounts being managed. It’s best suited for larger organizations or those managing a significant number of Okta accounts.
- Select the plan that best suits your organization’s needs.
- Agent-Based Pricing:
- Install the App:
- Click the Install button on the app detail page.
- Choose the Zendesk instance where you want to install the app if prompted.
- Follow the on-screen instructions to complete the installation.
- Access the App:
- Once installed, the Okta Admin Pro app will appear in the Apps panel within your Zendesk tickets.
- Click on the app icon to launch it within a ticket interface.
Troubleshooting:
- Installation Fails: Ensure you have the necessary admin permissions in Zendesk. If the problem persists, check Zendesk’s system status for any ongoing issues.
- App Not Visible: After installation, if the app doesn’t appear in your tickets, try refreshing your browser or clearing the cache.
FAQs:
Q: Is there a free trial available?
A: Yes, a free 14 day trial is available for both pricing plans. You can evaluate the app’s features and decide which plan best fits your needs.
Q: Can I switch between pricing plans later?
A: Yes, you can switch between agent-based and account-based pricing directly from the Zendesk admin console. Changes will be reflected in your billing cycle.
Q: Can I cancel anytime?
A: Yes, simply uninstalling the app from your Zendesk instance will stop any future billing.