Introduction
Welcome to Google Admin Pro, your comprehensive solution for managing Google Workspace users directly within Zendesk. This guide will help you get started quickly, ensuring your IT support agents can efficiently resolve Google Workspace issues faster and quicker.
Prerequisites
- Zendesk Account: Ensure you have administrative access to your Zendesk account.
- Google Workspace Account: Administrative access to your Google Workspace organization.
- Installation Permissions: Ability to install and configure apps within Zendesk.
Installation Steps
- Access Zendesk Marketplace:
- Log in to your Zendesk account.
- Navigate to the Zendesk Marketplace from the Admin panel.
- Find Google Admin Pro:
- Use the search bar to locate Google Admin Pro.
- Click on the app to view details.
- Install the App:
- Click the Install button.
- Follow the on-screen instructions to authorize the app with your Zendesk and Google Workspace accounts.
- Configure Settings:
- After installation, go to the app’s settings within Zendesk.
- Enter your Google Workspace domain and service account json credentials during the installation process.
- Follow the instructions here on how to create your service account credentials.
- Verify Installation:
- Once configured, ensure the app appears in your Zendesk interface.
- Test basic functionalities by opening up a support ticket and launching Google Admin Pro to confirm successful setup.
- By default Google Admin Pro attempts to match the requester of the Zendesk ticket to a user in your Google Workspace account. If a match is not found, you can manually search for a user.
Support and Resources
- Help Center: Access detailed documentation and tutorials here.
- Contact Support: Reach out to our support team at support@saasaid.com for assistance.