Terms and Conditions

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TERMS AND CONDITIONS OF USE
Last Updated: August 24th, 2024

1. INTRODUCTION
Welcome to SaaS Aid! These Terms and Conditions (“Terms”) are a binding agreement between you (“User,” “you,” or “your”) and SaaS Aid (“Company,” “we,” “us,” or “our”). These Terms govern your use of our Zendesk apps, including but not limited to Okta Admin Pro and Google Admin Pro (“the Apps”). By installing, accessing, or using the Apps, you confirm your understanding and acceptance of these Terms. If you do not agree to these Terms, do not use the Apps.

2. LICENSE TO USE
Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Apps solely for their intended purposes. All rights not expressly granted in these Terms are reserved by SaaS Aid. You agree that you will not:

  • Modify, distribute, or create derivative works based on the Apps.

  • Reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code of the Apps.

  • Sell, lease, or sublicense the Apps to any third party.

  • Circumvent or disable any features, security mechanisms, or digital rights management tools used in the Apps.

3. ACCEPTABLE USE POLICY
You agree to use the Apps in compliance with all applicable laws, rules, and regulations. You further agree not to use the Apps to:

  • Engage in illegal activities or promote illegal conduct.

  • Access or attempt to access any unauthorized areas of our systems or those of our service providers.

  • Transmit any malicious code, viruses, or any software intended to damage or alter the functionality of the Apps or any other systems.

  • Engage in activities that could disrupt, degrade, or impair the Apps, including overloading servers, spamming, or engaging in denial-of-service attacks.

  • Collect or store personal data of other users in violation of applicable data protection laws.

4. INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in and to the Apps, including but not limited to trademarks, service marks, logos, and proprietary content, are owned by or licensed to SaaS Aid. You acknowledge that your use of the Apps does not grant you ownership of any such intellectual property rights. Any unauthorized use of our intellectual property is strictly prohibited and may lead to legal action.

5. USER DATA, PRIVACY, AND SECURITY
We take your privacy and data security seriously. By using the Apps, you consent to the collection, processing, and storage of your data as outlined in our Privacy Policy [link to Privacy Policy]. SaaS Aid implements industry-standard security measures; however, you acknowledge that no data transmission over the internet or electronic storage method can be guaranteed as 100% secure. You agree that SaaS Aid shall not be held liable for any unauthorized access, alteration, disclosure, or destruction of your data.

6. ZENDESK PLATFORM AND THIRD-PARTY DEPENDENCIES
The Apps are designed to run on the Zendesk platform, which is owned and operated by Zendesk, Inc. (“Zendesk”). SaaS Aid is not responsible for any issues, limitations, or disruptions that arise from the Zendesk platform, including but not limited to:

  • Service outages, downtime, or performance degradation of the Zendesk platform.

  • Changes to the Zendesk platform, including updates, modifications, or discontinuation of features that impact the functionality of the Apps.

  • Data loss or corruption occurring within the Zendesk platform.

  • Integration issues or incompatibility arising from Zendesk updates or third-party apps.

You acknowledge that your use of the Apps is dependent on Zendesk’s performance, and any issues related to the Zendesk platform are outside of SaaS Aid’s control. We recommend you review Zendesk’s own terms and conditions and service agreements.

7. DISCLAIMER OF WARRANTIES
THE APPS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE APPS WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. YOU ASSUME FULL RESPONSIBILITY FOR THE RESULTS OBTAINED FROM YOUR USE OF THE APPS.

8. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, SAAS AID AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR DAMAGES ARISING FROM YOUR USE OR INABILITY TO USE THE APPS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOU (IF ANY) FOR ACCESSING THE APPS.

9. INDEMNIFICATION
You agree to defend, indemnify, and hold SaaS Aid, its affiliates, and their respective officers, directors, employees, agents, and licensors harmless from and against any claims, liabilities, damages, losses, and expenses, including without limitation legal and accounting fees, arising out of or in any way connected with:

  • Your use or misuse of the Apps.

  • Your violation of these Terms.

  • Your violation of any third-party rights, including intellectual property rights.

10. TERMINATION AND SUSPENSION
We reserve the right, in our sole discretion, to immediately suspend or terminate your access to the Apps without notice and without liability if you breach any provision of these Terms or if we determine that your actions may cause harm to SaaS Aid or its users. Upon termination, your license to use the Apps will immediately cease. All provisions of these Terms that should survive termination shall do so, including but not limited to provisions related to intellectual property, disclaimers of warranties, and limitations of liability.

11. MODIFICATIONS TO THE APPS AND TERMS
SaaS Aid reserves the right to modify, update, or discontinue the Apps (in whole or in part) at any time, with or without notice. We may also amend these Terms at any time by posting updated terms within the Apps or on our website. Your continued use of the Apps after any such changes constitutes your acceptance of the revised Terms. It is your responsibility to review the Terms periodically.

12. THIRD-PARTY SERVICES AND LINKS
The Apps may include integrations or links to third-party services that are not owned or controlled by SaaS Aid. We are not responsible for the content, privacy practices, or terms of use of such third-party services. You access and use such third-party services at your own risk.

13. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of laws principles. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in State of Washington.

14. FORCE MAJEURE
SaaS Aid shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, labor disputes, governmental actions, pandemics, and disruptions in internet services.

15. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16. ENTIRE AGREEMENT
These Terms, along with any additional terms referenced herein, constitute the entire agreement between you and SaaS Aid regarding the Apps. Any failure by us to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision.

17. CONTACT INFORMATION
If you have any questions regarding these Terms, please contact us at support@saasaid.com.