Last Updated: April 25th, 2026
At SaaS Aid, we are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services, visit our website, or interact with our products.
1. Information We Collect
We collect information to provide better services to all our users. The information we collect includes:
- Personal Information: When you sign up for our services, we may collect personal information such as your name, email address, company details, and phone number.
- Technical Information: We collect technical data such as your IP address, browser type, device information, and usage statistics to improve our services and ensure security.
- Service Data: This includes data related to your use of our products, such as support interactions, app usage, and any relevant actions performed within our applications.
2. How We Use Your Information
We use the information we collect in the following ways:
- To Provide Services: We use your personal and service data to deliver our services, including troubleshooting, customer support, and feature improvements.
- To Improve Our Products: We use anonymized technical data and service usage statistics to enhance the functionality and security of our applications.
- To Communicate with You: We may send you updates, promotional material, and important information about your account or changes to our services.
- To Ensure Compliance: We may process your data to meet legal obligations or in response to lawful requests by public authorities.
3. Zendesk Marketplace Applications
Our applications available on the Zendesk Marketplace (such as Okta Admin Pro) operate within the Zendesk agent interface and adhere to the following data practices:
- Customer Data Access: Our apps access third-party service data (such as Okta user profiles) using API credentials that you provide during installation. These credentials are stored securely using Zendesk’s built-in encrypted secure settings and are never accessible to SaaS Aid or any third party.
- No Data Storage: Our apps do not store, cache, or persist any customer, end-user, or agent data outside of the active Zendesk session. All data is fetched in real time from your connected services and displayed only within the Zendesk agent interface.
- No External Data Sharing: No customer data, ticket content, end-user information, or agent activity is transmitted to SaaS Aid servers or any third party beyond the services you have explicitly configured (e.g., your Okta tenant).
- Audit Logging: When enabled by an administrator, our apps may log actions as internal notes on Zendesk tickets. These notes remain within your Zendesk instance and are not transmitted externally.
- Usage Analytics: We collect anonymous, non-personally-identifiable usage analytics (such as feature usage counts and app load events) to improve our products. No names, email addresses, ticket content, or end-user data is included in these analytics. Analytics data is processed by Mixpanel and is subject to Mixpanel’s Privacy Policy.
- Data in Transit: All communication between our apps and your connected services uses HTTPS encryption.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:
- Service Providers: We work with trusted partners to help operate our business, such as cloud hosting and customer support platforms. These service providers may have access to your data only to perform specific tasks on our behalf and are required to protect your information.
- Analytics Providers: We use Mixpanel to process anonymous usage analytics as described in Section 3. No personally identifiable information is shared with Mixpanel.
- Legal Requirements: We may disclose your personal information if required by law or if we believe in good faith that such action is necessary to comply with legal processes.
5. Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or destruction. These measures include encryption, regular security audits, and limited access controls.
6. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data, including:
- The right to access, update, or delete your personal information.
- The right to withdraw your consent to data processing.
- The right to object to or restrict certain types of data processing.
- The right to receive a copy of your data in a machine-readable format (data portability).
To exercise any of these rights, please contact us at [email protected].
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Afterward, we will securely delete or anonymize your data. Our Zendesk Marketplace applications do not retain any data beyond the active session.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Our Zendesk Marketplace applications do not set cookies on end users. You may choose to block or disable cookies through your browser settings, but this may affect the functionality of our website.
9. Third-Party Links
Our website or services may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with the updated effective date. We encourage you to review this policy regularly for any updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
SaaS Aid Email: [email protected]